What I do
I work both in-house with individuals and teams and in the public arena, tailoring content to meet unique needs.
Effective Communication Skills
How to get your message across with clarity.
Mastering the art of one-on-one relationships.
Effective Business Writing
How to be ‘reader centred’ so people take action on your written word.
Asserting Your Voice
Having those ‘courageous conversations’ without offending others!
Knowing the performance cycle and how to get the best out of your people.
Being principled in the art of working together to achieve results that empower all parties.
Customer Service Skills
How to connect in a way that the customer feels valued and wants to come back!
Problem Solving and Decision Making
Steps and techniques for working through challenges in order to make wise decisions.
What makes a high performance team and how to achieve specific team results.
Conflict Resolution Strategies
How to handle difference to enhance work performance.
Self and Time Management
Prioritising what’s really important in your daily life!
How to master a ‘be of service’ attitude over the telephone.
Giving and Receiving Feedback
Champions require feedback so it’s important to master the steps in how to do this effectively.
Presentation and Facilitation
The Art of Presentation
How to have a conversation with your audience so they will take action.
Capturing the Decision Makers
Compiling and delivering information in a way that gets executives to make important decisions.
Delivering Superior Presentations
Ways to connect interactively with your audience.
Simple techniques for taking control of those nerves during a presentation or facilitation session.
Influencing and Persuading Others
Ways and means to get people to take action on your ideas.
How to effectively present yourself as either the interviewer or the interviewee!
Running Effective Meetings
How to run more effective and productive meetings.
The art of providing a process that makes it easier for people to learn and progress in teams and organisations.
Train the Trainer
A four step process for making educational sessions more empowering!
Change that Engages
Lessons to be followed when communicating change to others.
Leading Change in an Organisational Setting
Steps on how to implement the change process effectively.
Methods for Framing Change Positively
Knowing the instincts to tap into in order to get people to action the change process.
Ways to handle stress and tension during times of change.
Understanding Emotional Intelligence
Being aware of the emotional dimensions that impact the change process.
Leadership versus Management
Exploring the subtle differences and how to fulfill both roles.
Evolutionary Leadership Theory
Examining where the studies of leadership have come from and how this impacts leadership in business today.
Peak Performance Theory
Having a purpose, key practices and an understanding of ‘flow’ in order to perform as an organisation.
Practices of Leadership
Assessing five key practices of leadership and how to embed them into organisational settings.
Principles of Leadership
Looking at characteristics that make leaders principle centred in their approach.
The Art of Possibility
Sparking possibility in others so as to lead them to great heights.
Values Driven Leadership
Knowing the importance of values to drive an organisational culture to achieve its vision.