Relational Communication
We are all in the relationship business. Communication is the glue that holds our relationships together. Specific courses include:

• Assertiveness
• Attitude is Absolutely Everything
• Coaching and Mentoring
• Conflict Resolution Strategies
• Creativity Using "Six Hats"
• Customer Service Skills
• Effective Business Writing
• Giving / Receiving Feedback
• Interpersonal Communication
• Maintaining Relationships
• Negotiation
• Performance Management
• Problem Solving and Decision Making
• Self and Time Management
• Team Building / Developing
• Telephone Techniques
• The Art of Conversation

I also undertake one-on-one coaching and supervision.

Presentations
The ability to stand and deliver professionally is vital for anyone in business today. I make clients aware of important techniques for:

• Action Selling
• Capturing the Decision Makers
• Connecting Interactively with an Audience
• Giving Superior Presentations
• Handling Nerves
• Influencing Others
• Interviewing
• Mind Mapping
• Running Effective Meetings

I also facilitate Train the Trainer courses. I have coached a number of executives in the delivery of specific presentations.

Change
Change is a constant in organisational settings. I takes the process of 'Making Change Work for You' to assist organisational members to understand change. My courses include:

• Action Modes
• Change Models
• Leading Change in an Organisational Setting
• Methods for Framing Change Positively
• Stress Techniques
• Understanding Emotional Intelligence

I have worked in a number of organisations to assist them with their change management processes.

Leadership
Leadership is enacted through our ability to communicate. This is the premise that I base my leadership courses on. I have developed an evolutionary approach to the subject which includes:

• Behavioural Theory
• Leadership Styles
• Peak Performance Theory
• Practices of Leadership
• Principles of Leadership
• The Art of Possibility
• Universal Trait Theory
• Values Driven Leadership

I have developed sessions on vision setting, strategic planning, goal setting and motivation.

Interpersonal Communication
The goal of the Interpersonal Communication course is to recognise that communication is the glue that holds relationships together, and is therefore a vital connection mechanism in relating to others in a business setting. The broad areas explored include listening, communication styles, the perceptual process, questioning techniques, assertiveness, power processes and expanding influence.

By the end of the course, participants will be able to:

• List the variables that influence the communication process
• Define communication
• Realise the essence of "first seek to understand, then be understood" by exploring situational listening techniques
• Understand the four communication styles, and how these are linked to personality and behavioural styles - driver, analytical, amiable, expressive
• Strategise ways to flex in order to connect with these various styles
• Identify the filters that can distort our perception of others
• Demonstrate ways of being more critical in perceiving others
• Compare and contrast the appropriate use of different questioning styles - open, closed, probing
• Construct ways to get their point across using assertive techniques - showing they have listened, stating their feelings and suggesting a course of action
• Identify the six power bases - referent, legitimate, reward, coercive, expert and persuasive
• Strategise ways to handle power plays - using "I" statements
• List ways to expand their influence through - persuasive speaking, effective meeting behaviours, understanding what they can and can't change

The course is very interactive and participants do a number of practical exercises to put their learning into live situations. Each participant compiles their own personal plan of action for improving their interpersonal relationships in the work place.

Effective Delegation
The goal of the Effective Delegation session is explore good practice in the steps needed to delegate effectively.

By the end of the session, participants will be able to:

• Define what delegation is
• Recognise why we need to delegate
• Realise the barriers to the delegation process
• Understand the steps to the delegation process
• Follow a checklist of good delegation practice in a role-play setting

Conflict Resolution
The goal of the Conflict Resolution session is to examine the key steps in the conflict resolution process.

By the end of the session, participants will be able to:

• List sources of conflict
• Define conflict
• Recognise the pro's and con's of various conflict management strategies
• Assess their own conflict handling style
• Workshop the four key steps to the resolution process

Time Management
The goal of the Time Management session is to make participants aware that we are all given the same amount of time - it is how we manage ourselves that determines our effectiveness!

By the end of the session, participants will be able to:

• Calculate what their time is worth - hourly / by the minute
• Determine their top pay-off activities
• List key strategies for handling the "Time Challenge"
• Write an action plan for their self management

This practical workshop enables participants to review their current habits and actively plan improvements in their self-management style.

Effective Business Writing
The goal of the Effective Business Writing workshop is to get participants involved in the writing process and make them aware of the importance of professional documentation.

By the end of the workshop, participants will be able to:

• Define and identify the elements of effective business writing
• Use the five stages of the writing process - research, planning, drafting, revising, and editing
• Analyse their writing for effectiveness

This is a very practical workshop, and participants produce a relevant document for group feedback. Ideally they will be able to increase their written efficiency and accuracy as a result of this session.

Assertiveness
This goal of the Assertiveness course is to give participants the opportunity to practice their assertive skills, and understand the importance of assertiveness in the workplace.

By the end of the workshop, participants will be able to:

• Define the aggressive, passive, and assertive behavioural models
• Analyse how assertive they are
• Demonstrate the assertive framework in real work situations - show you have listened, state your feelings, and offer a plan of action

Being able to express yourself in the workplace is an important skill. This session gives the participants practical ways to get their viewpoint across.

Listening
The goal of the Listening session is to give the participants practical ways to improve their listening ability. We are all in the relationship business and one of the most important relational skills is the ability to listen.

By the end of the session, participants will be able to:

• Identify the issues of "autobiographical" listening
• Demonstrate ways to use the eight situational listening styles
• List the five essential listening skills - (I use video here)
• Construct a plan of action for improving their listening effectiveness

If participants can improve this skill it will greatly impact their performance with both internal and external clients.

Giving Feedback
The goal of the Giving Feedback session is to give participants practical ways of giving and receiving feedback. The ability to give feedback is an important managerial skill - feedback is given for both reinforcement and redirection. To be effective in their relationships with staff, managers need frameworks for both of these.

By the end of this session, participants will be able to:

• Define the importance of giving feedback
• Analyse how well their give feedback presently
• List the steps for giving reinforcement - describe the specific behaviour, explain the positive impact, get the recipient to take credit for it and thank the recipient
• Demonstrate the steps for giving redirection - describe the specific behaviour, listen, get agreement, get recipient to take responsibility, work together on a plan, and thank the recipient

This very practical session enables managers to use models for giving effective feedback. This skill will definitely enhance workplace relationships.

Action Selling
The goal of the Action Selling workshop is to expand the awareness of sales within business, and how to effectively develop selling ability. Within an organisation's existing client base, there is a wealth of opportunity to add value and on-sell new services. This session addresses ways in which to do this.

By the end of the workshop, participants will be able to:

• Define the steps in the selling process
• List ways to add value to the existing client base
• Demonstrate how to go about making clients aware of other services - both in writing and verbally
• Construct a plan of action to add value to specific clients

This practical workshop enables managers and directors to analyse just how valuable their existing client base is. They will list explicitly ways to gain more business from this.

Capturing the Decision Makers
The goal of the Decision Makers session is to examine decision-making strategies and give practical strategies for moving people towards making decisions more quickly. Recent research in the area of decision-making highlights the fact that executives go about making important decisions in very predictable ways.

At the end of the session, participants will be able to:

• List the five decision-making styles - charismatic, thinkers, sceptics, followers, controllers
• State strategies for handling these different styles
• Analyse colleagues and clients who fit into these styles
• Construct a plan of action for using specific strategies

Knowing how to move people to make decisions is a very powerful business tool that greatly impacts profitability.